Freedom Insurance products are currently no longer available to new customers.
We will of course continue to provide the same high standard of service we have always provided to our existing customers. If you have any questions about your policy please call us on 1300 88 44 88 or send us an email.

Complaints

At Freedom we strive to ensure that all our customers have a good customer experience and are satisfied with their valuable cover.  However, should you wish to raise a concern or a complaint to the Freedom Compliance Manager you can do this easily in the following ways:

  • Call us on 1300 88 44 88 and speak to a member of our Customer Service Team advising them you wish to make a complaint for the attention of the Compliance Manager.
  • Send your complaint by completing the contact form below.  This will be received by our Compliance Manager who will acknowledge your complaint and will endeavour to contact you to resolve the matter with you within 10 business days.
  • Email your complaint directly to complaints@freedominsurance.com.au who will acknowledge your complaint and will endeavour to resolve the matter with you within 10 business days.

 

What if you are not satisfied with the outcome?

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)1

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

Submit Your Complaint

Provide a summary of your complaint:

Our Privacy Notification Statement may be found here. It contains important information we are required to notify you about including how we manage your personal information.