At Freedom we strive to ensure that all our customers have a good customer experience and are satisfied with their valuable cover. However, should you wish to raise a concern or a complaint to the Freedom Compliance Manager you can do this easily in the following ways:
- Call us on 1300 88 44 88 and speak to a member of our Customer Service Team advising them you wish to make a complaint for the attention of the Compliance Manager.
- Send your complaint by completing the contact form below. This will be received by our Compliance Manager who will acknowledge your complaint and will endeavour to contact you to resolve the matter with you within 45 business days.
- Email your complaint directly to firstname.lastname@example.org who will acknowledge your complaint and will endeavour to resolve the matter with you within 45 business days.
What if you are not satisfied with the outcome?
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001