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How to Make a Claim

Step 1:
Contact Us
Call us on 1300 88 44 88 to let us know you’ll be making a claim. A trained representative from our Claims Team will discuss the claims process with you.
Step 2:
Send us the details of your claim
In order for us to assess your claim, you will need to send us a completed claim form and documentation to support your claim. We will let you know exactly what information is required when you contact us.
Step 3:
Assessment of your claim
We will arrange for the insurer to start assessing your claim as soon as we receive the required documents. If the insurer requires any more information, we will contact you to let you know.
Step 4:
Notification of the outcome of your claim
Once your claim has been assessed, we will notify you immediately of the outcome. If your claim application is accepted the benefit will be paid directly into your nominated account.

Download a Claim Form

For some benefits you may be able to download the claim form along with a step-by-step guide to completing your claim. Simply select from the available claim types below to access the form.

This refers to Policy Numbers beginning with 9XXXXXXX

Claim Form Instructions

  1. Claim Form: To open the Freedom Funeral Plan claim form please click on the link below.
  2. Claimant: This claim form is to be completed and signed by:
    • the Policy Owner (where the deceased Life Insured is NOT the Policy Owner).

      OR

    • a representative of the deceased’s estate or a close friend/relative (where the deceased Life Insured is also the Policy Owner).

      OR

    • a nominated beneficiary (where the deceased Life Insured is also the Policy Owner and one or more beneficiaries have been nominated).

  3. Form Completion: You may fill out the electronic form by typing in the required responses or you may print it out and complete by hand. In either case, you will need to print out the form so that it can be signed and returned to us.
  4. Required Information: The information for Policy Owner and Policy Number required in section 2 of the form may be obtained from the Policy Schedule issued by the Insurer.
  5. Required Documents: You must include all the documents requested in section 1 to avoid any delay in having your claim assessed and paid by the Insurer. Please make sure they have been certified by a justice of the peace or other person authorised to certify documents.
  6. Completed Form: Send the completed form and any required documents to us by email or post. Details are contained in the form.

If you have any questions or problems completing the form, please contact us on 1300 88 44 88 or email claims@freedominsurance.com.au.

Important Information - Accidental Death Period

If the life insured died during the first year of the cover then Final Expenses Cover will only pay a benefit where death was as a direct result of an accident (unless the accidental death period has been waived on this cover). The documentation provided will therefore need to confirm that death was as a result of an accident in order for the claim to be considered by the Insurer. Further information is set out on pages 14 and 38 of the Product Disclosure Statement for this cover.

Claim Form Instructions

  1. Claim Form: To open the Final Expenses Cover claim form please click on the link below.
  2. Claimant: Please refer to page 1 of the claim form for information on who may complete and submit a claim under Final Expenses Cover.
  3. Form Completion: You may fill out the electronic form by typing in the required responses or you may print it out and complete by hand. In either case, you will need to print out the form so that it can be signed and returned to us.
  4. Required Information: The information for Plan Owner, Plan Number and Nominated Beneficiaries required at the top of the form may be obtained from the Certificate of Membership issued by the Insurer. Where the deceased is not the Plan Owner, there is no need to list the nominated beneficiaries.    
  5. Required Documents: You must include all the documents requested to avoid any delay in having your claim assessed and paid by the Insurer. Please make sure they have been certified by a justice of the peace or other person authorised to certify documents.
  6. Completed Form: Send the completed form and any required documents to us by email or post. Details are contained in the form

If you have any questions or problems completing the form, please contact us on 1300 88 44 88 or email claims@freedominsurance.com.au

Claim Form Instructions

  1. Claim Form: To open the Accidental Death Cover claim form please click on the link below.
  2. Claimant: Please refer to page 1 of the claim form for information on who may complete and submit a claim under Accidental Death Cover.
  3. Form Completion: You may fill out the electronic form by typing in the required responses or you may print it out and complete by hand. In either case, you will need to print out the form so that it can be signed and returned to us.
  4. Required Information: The information for Plan Owner, Plan Number and Nominated Beneficiaries required at the top of the form may be obtained from the Certificate of Membership issued by the Insurer. Where the deceased is not the Plan Owner, there is no need to list the nominated beneficiaries.    
  5. Required Documents: You must include all the documents requested to avoid any delay in having your claim assessed and paid by the Insurer. Please make sure they have been certified by a justice of the peace or other person authorised to certify documents.
  6. Completed Form: Send the completed form and any required documents to us by email or post. Details are contained in the form

If you have any questions or problems completing the form, please contact us on 1300 88 44 88 or email claims@freedominsurance.com.au

This claim form is for a Broken Bone only. To make a claim for any of the other conditions covered by your Accidental Injury Cover please contact us on 1300 88 44 88 or email claims@freedominsurance.com.au.

Claim Form Instructions

  1. Claim Forms: To open the Accidental Injury Cover (Broken Bone) claim form please click on the links below. The claim form consists of 2 parts (Part A and Part B).
    • Part A: This must be completed by the person who has suffered the injury (or their parent or guardian if under 18 years of age).
    • Part B: This is to be completed by the doctor who treated the injury.
  2. Claimant: Claims under Accidental Injury Cover must be submitted by the Plan Owner (who is also the person entitled to receive the benefit).
  3. Form Completion: You and the attending doctor may fill out the electronic forms by typing in the required responses or you may print it out and complete by hand. In either case, you will need to print out the form so that it can be signed and returned to us. In either case, they will both need to be printed so that person who has suffered the injury and the attending doctor may sign their respective form and for you to return both of them to us.
  4. Required Information: The information for Plan Owner and Plan Number required at the top of the forms may be obtained from the Certificate of Membership issued by the Insurer.    
  5. Required Documents: You must include all the documents requested to avoid any delay in having your claim assessed and paid by the Insurer. Please make sure they have been certified by a justice of the peace or other person authorised to certify documents.
  6. Completed Forms: Send both of the completed forms and any required documents to us by email or post. Details are contained in the Part A form.

If you have any questions or problems completing the form, please contact us on 1300 88 44 88 or email claims@freedominsurance.com.au.

Where to send your claim

Post

The Claims Manager
GPO Box 3553,
Sydney NSW 2001

Need Help?

If you need assistance with your claim, please call us on

1300 88 44 88

between 9am and 6pm EST, Monday to Friday.

What our customers say

It was so very reassuring while going through all those awful details that come with a funeral to have a friendly voice on the end of the phone… it became one less thing to worry about.

Emily, NSW

Freedom Insurance really do help people in times of great distress

Helen, NSW

Freedom Insurance has given myself and my family peace of mind knowing that if there was a loss in the family, we would not be burdened with the financial cost of a funeral.

Capree, NSW